Job Id: 19197
Location: Hybrid– Newark, NJ
Must be a U.S. Military Veteran
We are seeking a mid-level IVR/Genesys Developer to support internal systems and workflows. This role requires a local candidate to work on-site three days a week from Newark, New Jersey. The successful candidate will join a dynamic IT team responsible for enhancing internal infrastructure, supporting ongoing projects, and working with stakeholders across departments to ensure smooth operations and customizations.
Responsibilities:
Design and development of Genesys pure engage
Genesys cloud-based IVR Call flow, routing application development
Experience in various contact center platforms and Java-based applications
Engage in the end-to-end requirement gathering process with the client for design sign-off.
Design and develop IVR flows in Genesys Cloud Architect.
Develop architect applications and integrate them with third-party solutions.
Develop, design, and integrate third-party APIs with Genesys products has context menu
Required Skills:
10+ years of experience in IVR Design and Development (Genesys) and Custom Application Development
Genesys Certified Developer
Genesys Certified Specialist
Genesys Certified Professional AWS Cloud Practitioner
Recruiting@NortecStaffing
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